Transporter II - Operator

SUMMARY:

Responds to telephone calls and requests from hospital guests. Communicates via automation and/or phone with staff in respective service area to assign calls. Maintains dispatch log.

ESSENTIAL FUNCTIONS:

• Confers with caller to gather information needed to expedite prompt resolution of requested service; exercises judgment as to the urgency/nature of calls and directs them to appropriate personnel.
• Maintains current knowledge of hospital department functions and direct call response to appropriate source for resolution.
• Inputs call data into automated system to communicate work order with responsible department for call resolution.
• Creates and communicates status reports in accordance with department standards.
• Answers and transfers all incoming and in-house calls placed through assigned position.
• Pages staff and resident physicians, hospital personnel, public, and all emergency codes.
• Monitors and silences speaker scanner; monitors and responds to priority telephone calls; monitors and resets fire alarm; monitors tube system and responds.
• Operates multiple computer systems.
• Monitors response notifications to initiate higher-level intervention when turnaround time expectations have not been met.
• Notifies nursing staff of guests’ medically related requests.
• Creates and maintains necessary call records.

·         Performs related duties as assigned.

MINIMUM QUALIFICATIONS:

EDUCATION:  High school diploma or general education degree (GED) preferred.

EXPERIENCE:  two (2) years of transportation experience.

LICENSURE OR CERTIFICATION:  None required.

KNOWLEDGE, SKILLS, AND ABILITIES: 

·         Knowledge of safety practices used in the transporting of personnel or merchandise.

·         Skill in following directions and maintaining work documentation.

·         Ability to read or listen and comprehend simple instructions, short correspondence, and memos.

·         Ability to write simple correspondence.

·         Ability to organize thoughts and speak effectively with employees, colleagues, and customers.

·         Ability to add and subtract two-digit numbers.

·         Ability to read a clock and accurately document time. 

·         Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

·         Ability to solve problems involving several concrete variables in standardized situations.