TeleHealth Program Coordinator - Wellness
Telehealth services are additional modalities that care providers can utilize in order to deliver the most appropriate level of care to our patients in our local community and to our rural partners. This position will assist in the overall management and growth of Tucson Medical Center’s telehealth services across the organization and in the community. This will include provider-to-provider services, direct to consumer services, organization to employer groups, as well as potentially other innovative services.
Works with ease with internal and external stakeholders and partners to promote utilization of telehealth services
Helps to promote telehealth services as another way to improve the coordination of care and efficient utilization of health care resources
Consults with rural and urban partners to determine and assess best ways to utilize telehealth solutions; able to assess clinical needs and requirements
Assists rural clinics and practices with finding resources and developing processes that make telehealth a successful solution
Works with aligned primary care providers to help assess, plan and implement most appropriate telehealth services that will improve quality, efficiency and satisfaction of care
Oversees provider-to-provider telehealth services between specialists at an originating site and the patient in a rural clinical site
Works with rural clinical sites and TMC IT Department to assure all technical requirements for telehealth are met and sustained
Identifies and works with employer groups in the community and rural areas to develop strategies that would promote utilization of telehealth services among their employee groups
Working collaboratively with community partners, identify ways to implement and integrate telehealth services in the community for improved access to care and best utilization of healthcare resources
Assists in enhancing and running day to day operations of telehealth applications including keeping current on telehealth regulations and informing key stakeholders as applicable
Remains current on reimbursement practices in order to assist clinical sites in billing processes
Supports partnering sites/organizations and care providers in the implementation of telehealth services; includes resource analysis and projections, licensure requirements, technical implementation, as well as training and education for any/all staff
Helps to ensure standardization of work and delivery of telehealth service between all distance sites and across all service types/modalities; develops consistent models that can be implemented in various clinical settings
Interacts with and acts as liaison between originating site providers and acts as liaison to rural end user sites
Develops and measures standard metrics for use in developing project plans for implementing improvements and monitoring new processes
Continually identifies new opportunities for utilization of telehealth services and works with TMC, rural hospital leadership and community partners to implement strategic initiatives
Utilizes LEAN practices to assure all telehealth services provided result in efficient patient and clinic flow
Analyzes data to help organization understand how telehealth services are being utilized, how they can be improved and what growth opportunities exist in which markets
Works with TMC Communication Department to develop new marketing materials for telehealth services
Works with Compliance and Legal team to assure accurate and relevant policies are in place
Adheres to TMC organizational and department-specific safety, confidentiality, values, policies and standards
Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion and dedication.
Performs related duties as assigned
EDUCATION: Bachelor’s degree in Business Administration, Project Management or related healthcare field required.
EXPERIENCE: Four (4) years of progressively responsible experience in project management or logistics required, preferably in a healthcare setting. Experience in outpatient clinic operations required.
LICENSURE OR CERTIFICATION: None required.
ADDITIONAL REQUIREMENT: Due to insurance company requirements, incumbent must be 21 years of age or older in order to operate a company car.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of project management and process improvement preferably in a healthcare environment
Knowledge of managing projects and coordinating several projects at one time
Knowledge about telemedicine billing and originating site reimbursement practices for Medicare, AHCCCS and commercial payers
Skill in working collaboratively and effectively across all levels of the organization
Ability to work effectively with many healthcare specialties effectively as a team leader and facilitator
Ability to be innovative and self-directed, with effective time management skills
Demonstrated skill in
Ability to develop and deliver presentations in PowerPoint and Word/Excel for customer and executive presentation
Ability to present information in a clear, concise and confident fashion to executives, end-users, specialist groups, physicians, and suppliers
Ability to speak effectively with leaders, doctors, nurses, staff and the general public.
Skill in both oral and written communications
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to complete routine reports and correspondence
Ability to listen and accurately interpret others’ communication or instructions to take appropriate action
Ability to communicate with positivity and effectiveness with patients, staff members, and with the general public
Ability to follow directions and protocols to carry out detailed written and verbal instructions
Ability to deal with problems involving a few concrete variables in standardized situations