TC-3 Database Administrator

SUMMARY:

The TC-3 Database Administrator is a key member of the Tucson Collaborative Community Care Team (TC-3), a program collaboration between Tucson Medical Center and Tucson Fire, and is responsible for client records, data retrieval, data analysis, reporting and documentation, and data/system application training for staff. As a TC-3 Team member, this position is also part of a multi-discipline team including TC-3 navigators, and managers that supports grants, activities and program events.  Conducts data analysis from a number of systems and sources that informs business operations and work flows.

ESSENTIAL FUNCTIONS :

Serves as database administrator for numerous systems.

Supports and trains staff regarding using the system, interpretation of records, producing mailings and reports, business processes and policies and other related matters to maximize effectiveness of the program.

Conducts data analyses for the program.  Data analyses informs business operations. Makes suggestions for improved data reporting, problem solving and/or processing techniques. 

Manage internal and external communications; communicating with various audiences; and collaborates with the team to effectively advance the mission.

Develops reporting to enhance understanding and decision-making by Development/ Finance/ Administration staff and other key audiences.

Serves as System Administrator for the TC-3 database. 

Establish relationships with community partners.

Assist navigators with clients.

Works with hospital and City IS department to establish and maintain security procedures for access system and protecting priority data; performs ongoing maintenance to ensure optimal system performance.

Works with Department Manager and Director to fulfill data requests and prepare reports for grants. 

Assesses and evaluates future information needs; recommends and implements software acquisitions from outside vendors and upgrades to improve department’s efficiency and effectiveness.

Adheres to and supports staff in exhibiting TMCH values of integrity, community, compassion, and dedication. 

Adheres to TMCH organizational and department specific safety, confidentiality, values policies and procedures.

Aligns work to departmental goals.

Creates and communicates status reports in accordance with departmental standard.

Updates documentation consistently. Following departmental policies and procedures.

Attends and participates in team, project and department meetings as required.

Supporting all areas of development and improvements of client documentation system.

Manages daily referrals and implements business processes following industry’s best practices. 

Manages quality control for data entry, client information management, and data imports and exports. 

Extracts data from software to facilitate mailings and reports. 

On a daily basis gets referrals. Researches referrals, why were they referred, are they in behavioral health, puts it on the wait list, makes an oither spreadsheet, based on need, to determine workflow for Navigator.  Uses Word, Excel, Smart sheets, Rescue Net, Fire RMS, INET viewer, HMIS and HIE, Arizona Complete Health and AHCCCS and other programs as needed. 

Performs weekly, monthly, and annual tasks and data for grant submissions. 

Assist users’ to obtain access and security rights.

Performs related duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION:  Bachelor’s degree or an equivalent combination of relevant education and experience.

EXPERIENCE:  Three (3) to five (5) years of experience in behavioral health, utilization and data collection or related field.

LICENSURE OR CERTIFICATION:  N/A

KNOWLEDGE, SKILLS AND ABILITIES: 

·         Thorough knowledge of information systems, business/clinical operations, requirements and assigned core applications

·         Skill in assess needs and determining through documentation what the best approach might be

·         Skill at problem definition and data collection by establishing facts, drawing valid conclusions

·         Ability to prepare detailed written reports, business correspondence, and procedure manuals

·         Ability to calculate figures and compute rate, ratio and percent and to draw and interpret graphs.

·         Knowledge of Microsoft Office products and data collection software.

·         Knowledge of Grant best practices.

·         Knowledge of non-profit organizations and laws governing non-profit organizations.

·         Ability to maintain client confidentiality.

·         Ability to effectively present information and respond to inquiries or questions from managers, clients, customers, and the public.

·         Ability to define problems from abstract information, collect data, establish facts, draw valid conclusions, and present findings.

·         Ability to communicate both in writing and verbally to interact effectively with clients, leadership and collaborating partners and the public.