Lead Engineer - Endpoint

.Position Summary:

Why It's a Great Opportunity: In this exciting role as a Lead, Endpoint Engineer you will be at the forefront of providing innovative technical solutions, managing impactful projects, and offering enterprise-wide technical support within the endpoint engineering group in TMC-Health’s IS Department.  Your expertise will be crucial in designing, architecting, and implementing cutting-edge enterprise system solutions for all end-user IT services and computing devices serving the organizations 6,500+ users. You will be using modern toolsets such as Microsoft’s MECM and Intune for providing operational support. Your ability to effectively communicate complex technical topics and options to non-technical staff and leadership will be essential in driving success and ensuring clarity across the organization. This position offers a unique opportunity to make a significant impact and lead the way in advancing our IS services and solutions. Join us and be a part of a dynamic team dedicated to excellence and innovation.

Why It's a Great Division: The Information Services Division is responsible for building, operating, and maintaining the technologies that power essential services for Tucson Medical Center-Health.  As a leader in public service innovation, we offer diverse technology solutions supported by a robust hybrid infrastructure, combining both on-premises and cloud-based systems, all secured by a reliable network. Our team thrives in a positive, collaborative environment where we support each other and the impactful work we do. Join us and be part of a division where your contributions truly make a difference.
 
How to be Successful in the Role: Your success will come from combining your IT experience with outstanding leadership, communication, presentation, and customer service. Being able to communicate and interact with customers, IT leaders, and stakeholders across our organization will further ensure your success.

Your Future in this Role: TMC-Health offers professional development through the Leadership Certification program, robust online learning, and other training opportunities throughout your career to ensure your success. This position has multiple career growth and promotional opportunities to build on a great career.

Core Daily Responsibilities:

·         Management and support of associated end user technologies including Windows operating system, group policy and software application integrations.

·         Troubleshooting and resolution of workstation (physical and virtual) environment issues, including root cause analysis and escalation to vendors as required.

·         Specialize in providing advanced level technical support for all of TMC Health within specific, wide reaching, mission critical, assigned hardware or software tool areas.

·         Provide advanced level technical strategic planning and implementation of new user system platform technology standards.

·         Analyze and clearly communicate (both written and oral) complex issues requiring IT strategic decisions.

·         Manage and execute IT projects in assignment areas. Contribute on cross divisional teams in large IT projects.

·         Integration with various systems management solutions including Active Directory, SAML SSO, security (EDR/EPM), monitoring/end user experience/DEX, connectivity (VPN/Zero Trust), and asset management.

·         Packaging and deploying applications through systems management tools.

·         Security patch management.

·         Escalate problems to management and/or vendors in a timely fashion.

Qualifications

·         A BA or BS degree in information technology, computer sciences, business, public administration or related field AND

·         Six or more years of information technology experience required.

·         Azure Certifications strongly encouraged

·         Experience in virtual desktops highly preferred

·         Experience with Microsoft SCCM, MECM, Intune highly preferred

·         Leadership experience also strongly encouraged

·         Ability to communicate in a written and verbal fashion, clearly and concisely, to peers, management, and business stakeholders.

·         Ability to research, analyze, define, propose, design, document, and implement solutions to achieve business objectives.

·         Self-Starter: Ability to work without supervision on large and/or extended term projects.

·         Technical problem solver, able to identify multiple parallel options for solving a given business problem.

·         Must be able to work collaboratively as part of a team while autonomously remaining accountable for individual deliverables.

Technical Skills

·         Expert level experience integrating with Windows management tools including Microsoft Active Directory Group Policy, SCCM and Intune.

·         Advanced level experience integrating endpoint management tools such as EDR (e.g. CrowdStrike, Microsoft Defender for Endpoint), asset management (e.g. Device42, Flexera, Snow, ServiceNow), connectivity (e.g. Cisco VPN, PaloAlto Global Protect, Zscaler ZIA/ZPA), privilege management (e.g. CyberArk EPM, Delinea Privilege Management, BeyondTrust EPM), and digital experience (e.g. Nexthink, Zscaler ZDX)

·         Experience with directory services/SSO platforms (e.g. Entra ID, Active Directory, Okta)

·         Experience with Microsoft Azure, AVD, Windows 365, and Azure Local/Azure HCI

·         Experience with Citrix Virtual Desktops/Virtual Apps/Netscaler and other VDI platforms

·         Experience in developing, troubleshooting and maintaining endpoint management scripts (e.g. Bash, Windows PowerShell)

MINIMUM QUALIFICATIONS

EDUCATION:  Bachelor's degree, or an equivalent combination of relevant education and experience.

EXPERIENCE: Four (4) years of system engineering experience; preferably in a lead role within an acute care setting.

LICENSURE OR CERTIFICATION: None required.

KNOWLEDGE, SKILLS AND ABILITIES: 

• Knowledge of all phases of software systems programming applications.
• Knowledgeable in one or more of the following areas, operating system engineering, messaging, database administration, storage management, interface coding, thin client technology, and/or technical project management.
• Skill in assessing system problems and making recommendations to management for proper solution.
• Skill in leading and training others.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to inquiries or complaints from employees, patients and/or their representatives, and the general public.
• Ability to calculate figures and compute rate, ratio, and percent and to draw and interpret bar graphs; ability to apply basic algebraic concepts.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.