Systems Engineer Lead - PC Services

SUMMARY:

Formulates and defines specifications for server, mass storage and network requirements in alignment with corporate strategies.   Ensures operating systems and supporting applications are patched and upgraded within recommended guidelines from the manufacturer or vendor.  Implements supporting utilities and maintains applications in support of operating systems, firmware and hardware.  Manages upgrades to the technical infrastructure and program products to maintain them at current release levels.   Resolves complex problems affecting the operating systems, supporting applications, hardware, firmware and networks.  Trains and monitors the work of less experienced software engineers.  Ensures quality control review and evaluates new and existing software products.  Serves as project leader when necessary.

ESSENTIAL FUNCTIONS:

Leads technical support quality improvement initiatives through team data collection, process change implementations and other activities.

Develops project plans of varying complexity.   Works with the business functional areas in defining scope, approach, and resource requirements.

Directs teams in quality activities by educating, coaching and mentoring staff on process improvement philosophy, tools and application.   Supports the efforts of other team members.

Comprehends the business strategy and assists in translating business requirements into Information Systems Strategic Technical Plans.

Creates and communicates status reports in accordance with department standards.

Identifies and communicates potential problems proactively.

Diagnoses and corrects complex problems, maintains release levels, and performs upgrades to system software to incorporate co-dependencies across systems.

Formulates specifications for complex operating software programming applications.

Develops documentation and testing plans for complex system software and hardware.

Determines, documents, and presents information for the selection and implementation of vendor products to meet hospital needs.

Installs and configures complex operating systems, systems software, utilities, data bases, and application software.

Completes and monitors work as described in SOWs, SLAs, or project plans.

Provides technical guidance to multiple levels of staff and customers.

Researches new developments in hardware and software; integrates this knowledge with business operations.

Adheres to TMC organizational and department-specific safety, confidentiality, values, policies and standards.

Performs related duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION:  Bachelor's degree, or an equivalent combination of relevant education and experience.

EXPERIENCE: Four (4) years of system engineering experience; preferably in a lead role within an acute care setting.

LICENSURE OR CERTIFICATION: None required.

KNOWLEDGE, SKILLS AND ABILITIES: 

• Knowledge of all phases of software systems programming applications.
• Knowledgeable in one or more of the following areas, operating system engineering, messaging, database administration, storage management, interface coding, thin client technology, and/or technical project management.
• Skill in assessing system problems and making recommendations to management for proper solution.
• Skill in leading and training others.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to inquiries or complaints from employees, patients and/or their representatives, and the general public.
• Ability to calculate figures and compute rate, ratio, and percent and to draw and interpret bar graphs; ability to apply basic algebraic concepts.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.