Supervises, evaluates, trains and guides Security Officers, Security Dispatchers, Crime Prevention Specialist and Security Technicians. Implements security policies and procedures at TMC HealthCare.
Adheres to TMC organizational and department specific safety, sanitation, confidentiality, standards of behavior and values of Compassion, Community, Dedication, and Integrity. Works collaboratively and supports efforts of other team members.
Exhibits excellence in customer service through appropriate attitude and interaction with visitors and staff.
Performs supervisory functions; prepares work schedules, assigns staff, observes performance to provide input to formal evaluations, and makes recommendations for personnel actions; assists in staff selection and provides training and orientation for employees.
Ensures compliance with applicable regulatory requirements. Inventories and orders all office supplies regularly.
Monitors and controls expenses within approved budget allocations.
Supervises the investigation of existing and proposed administrative systems and procedures; makes recommendations directed toward simplification improvement, and plans and coordinates their implementation.
Monitors security activities in assigned areas to ensure secure and safe conditions for employees, patients, and visitors, and to protect hospital buildings, assets, and premises; inspects work performance/assignments, and recommend improvements in work methods.
Initially investigates complaints, referring difficult situations to manager.
EDUCATION: High school diploma or GED; or an equivalent combination of relevant education and experience.
EXPERIENCE: Four (4) years of security experience; preferably in an acute care setting and in a lead or supervisory role.
ADDITIONAL REQUIREMENT: Due to insurance company requirements, incumbent must be 21 years of age or older in order to operate a company car.
LICENSURE OR CERTIFICATION: Valid Arizona driver’s license. Security license by the Arizona Department of Public Safety. Must complete the following within 60 days of hire: Officers must complete the Security Departments approved training program in Non-Violent Crisis Intervention, Healthcare Restraints, Self Defense, and Baton. Officers must also complete any new additional training the department has approved to help create a safer environment for the Officer and everyone. Officers will need to re-certify every year and complete competencies throughout the year.