Social Worker-Chronic Neurological Disease Pt Navigator
A non-exempt position directly responsible for day-to-day supervision of the Chronic Neurological Disease Patient. Provides leadership that promotes excellent customer service and professional conduct. Upholds clinical standards and compliance with state and federal governing agencies.
Works with Manager developing and monitoring patients and programs in the Chronic Neurological Disease Department.
Ensures that qualified patients are enrolled in the program.
Collaborates with leaders and physicians to ensure the organization meets or exceeds patient experience expectations.
Provides non-medical support to patients enrolled in the program and their families.
Develops relationships with enrolled patients, their healthcare teams, and local community resources and services.
Identifies patient needs and directs them to sources of emotional, financial, administrative, and cultural support.
Meets with patients (and families) in the hospital with a chronic neurological diagnosis, such as dementia, Alzheimer’s disease, and Multiple Sclerosis.
Communicates with patients and their families to address non-physical needs.
Monitors and evaluates quality assurance activities, ensuring compliance with standards, laws, regulations, and procedures.
Resource for providers, medical assistants, and research team.
Develops support groups for patients and families.
Plans and executes patient education programs.
Participates in quality improvement process.
Respects / promotes patient rights and responds appropriately to emergencies.
Adheres to TMC organizational and department-specific safety, confidentiality, values, policies and standards.
Performs related duties as assigned.
EDUCATION: Master’s degree in Social Work or a related field.
EXPERIENCE: Two (2) years of social work experience; preferably in an acute care setting.
LICENSURE OR CERTIFICATION: Arizona State Licensure as a LCSW preferred.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of health care field and medical practice protocols / procedures.
Knowledge of chronic neurological diseases including Alzheimer’s disease, dementia, Parkinson’s disease, and multiple sclerosis.
Knowledge of HIPAA Privacy and Security rules.
Knowledge of information that must be conveyed to patients and families.
Knowledge of local resources and services.
Skill in applying quality assurance techniques.
Skill in communicating effectively with patients and families.
Skill in communicating with healthcare team.
Skill in evaluating the effectiveness of existing methods and procedures.
Skill in understanding patient education needs by effectively sharing information with patients and families.
Skill in qualitative and analytical data collection.
Ability to work in a team based environment that places patient satisfaction as the primary focus for measuring success.
Ability to communicate clearly with many different levels of the organization.
Ability to interpret and apply polices and procedures.
Ability to present educational curriculum and training materials using a variety of methodologies
Ability to manage multiple projects at once
Ability to travel to travel to other organizations as required based on the needs of the job
Ability to relate to and work well with a diverse community population.