Pharmacy Medication Reconciliation Technician

SUMMARY:

Under the supervision of the Pharmacist, and according to department policies and procedures and guidelines, the Medication Reconciliation Technician will assist pharmacists in obtaining a list of the most accurate prior to admission medications by interviewing patients and consulting with their outpatient pharmacies. The Medication Reconciliation Technician will obtain medication histories in the Emergency Department as well as in the inpatient areas. Through performing medication histories, the Medication Reconciliation Technician plays an integral role in helping to prevent medication errors caused by inaccurate or incomplete information.  This position will rotate through days, evenings, weekends, and holidays.

 ESSENTIAL FUNCTIONS:

Obtains medication histories on all assigned patients during scheduled shifts

Performs patient and/or caregiver interviews to obtain dose and frequency of current medications including prescriptions, over-the-counter medications, and herbal supplements

Calls outpatient pharmacies or other healthcare facilities to confirm medication regimens or investigate discrepancies when necessary

Communicates medication-related issues to all appropriate health care professionals

Writes formal notes in the electronic medical record where appropriate, documenting the findings of the medication history

 Performs other related tasks as needed/as assigned

 Complies with Federal and State statutes, rules and regulations regarding the practice of pharmacy.

Adheres to TMCH organizational and department-specific safety, confidentiality, values policies and standards.

Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff.

Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication. 

Performs related duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION:  High school diploma or general education degree (GED), or equivalent combination of relevant education and experience.

EXPERIENCE:  Required: Four (4) years of pharmacy technician experience. Preferred: At least 1-2 years of related outpatient/retail pharmacy experience (order processing, prescription adjudication, third party problem resolution, customer service).

ADDITIONAL REQUIREMENT:  Due to insurance company requirements, incumbent must be 21 years of age or older, due to incremental use of a company car.

LICENSURE OR CERTIFICATION:  Valid Arizona driver’s license.  Licensed by the Arizona State Board of Pharmacy as a Pharmacy Technician, Heartsaver CPR (HSCPR or HSFACPR) or Basic Life Support (BLS) certification required.  National pharmacy technician certification from either Pharmacy Tech Certification Board (PTCB) or Exam of Certified Pharmacy Techs (ExCPT) required within one (1) year of hire.

KNOWLEDGE, SKILLS AND ABILITIES:

• Skill in responding to customers’ questions or concerns.
• Ability to effectively present information and respond to inquiries or complaints from employees, patients and/or their representatives, and the general public.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Knowledge of pharmaceutical practices and procedures and regulations involving the administering of medications.
• Knowledge of medicine terminology.
• Knowledge of medication reconciliation &/or adjudication process.
• Skill in communicating both orally and in writing.
• Skill in compounding and processing prescriptions.
• Skill in training and guiding staff.
• Skill in evaluating performance and making recommendations for improvement.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to complete routine reports and correspondence.
• Ability to listen and accurately interpret others’ communication or instructions to take appropriate action.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to calculate figures and compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply basic algebraic concepts.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.