Job Description

Patient Access Service Representative - Outpatient Registration
Job CategoryClerical
ScheduleFull time
Shift1 - Day Shift

SUMMARY:

Serves as first point of contact for customers of TMC HealthCare; initiates the entry point for requested healthcare services and revenue management.  Responsible for computerized patient scheduling, registration, and insurance authorization and/or benefits information for either ancillary or surgical procedures. Maintains and fosters effective public relations with patients and visitors. The shift is 8:30 a.m. – 5:00 p.m. Monday-Friday. This position is responsible for pre-registration for outpatient appointments as well as maintaining customer satisfaction by prompt and timely attention to phone calls.  

MINIMUM QUALIFICATIONS

EDUCATION:  High School diploma or General Education Degree (GED), or an equivalent combination of relevant education and experience.

EXPERIENCE: Preferred minimum of one (1) year medical office and/or hospital experience to include healthcare eligibility and benefit analysis or scheduling experience for diagnostic testing and/or surgery.

LICENSURE OR CERTIFICATION:  None Required.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Knowledge of office management practices, including billing and scheduling within healthcare.
  • Knowledge of basic computer familiarity and experience and the ability to operate basic office equipment. 
  • Skill in evaluating patient’s needs or following up with a care-giver and then providing follow up support to patients.
  • Ability to read or listen and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 
  • Ability to read and interpret documents such as safety rules, procedure manuals, and governmental regulations. 
  • Ability to effectively present information and respond to inquiries or complaints from patients and/or their representatives and the general public.
  • Ability to provide excellent customer service via phone and walk-ins.
  • Ability to interpret and explain insurance benefits and patient financial responsibility. 
  • Ability to apply common sense understanding to carry out simple/detailed written or oral instructions. 

Application Instructions

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