Job Description
SUMMARY:
The Patient Access Scheduler I is responsible for scheduling patient appointments, verifying insurance coverage, and ensuring accurate registration for outpatient and ancillary services. This role serves as a key liaison between patients, providers, and departments to ensure timely and efficient access to care while supporting revenue cycle operations.
ESSENTIAL FUNCTIONS:
· Schedule diagnostic, surgical, and/or outpatient procedures using EHR and scheduling systems.
· Verify insurance eligibility, benefits, and authorization requirements.
· Register patients and ensure accurate demographic and financial data entry.
· Provide patients with procedure preparation instructions and cost estimates.
· Collect co-pays, deductibles, and outstanding balances; reconcile daily cash drawer.
· Communicate with physicians, office staff, and departments to confirm procedure details and resolve scheduling conflicts.
· Document all insurance and authorization information in the registration system.
· Respond to incoming calls and assist patients with scheduling, rescheduling, and inquiries.
· Support outpatient departments with system maintenance tasks (e.g., opening/closing resources, overbooking).
· Adhere to HIPAA and organizational confidentiality standards.
· Performs related duties as assigned.
MINIMUM QUALIFICATIONS
EDUCATION: High school diploma or GED required; vocational training in medical office administration preferred.
EXPERIENCE: One (1) year in a medical office or hospital setting, including 6 months of scheduling or insurance verification experience.
LICENSURE OR CERTIFICATION: Heartsaver CPR certification required within 90 days for specific departments (e.g., Pediatric or Adult Therapies).
KNOWLEDGE, SKILLS, AND ABILITIES:
· Knowledge of medical terminology, insurance plans, and scheduling protocols.
· Strong communication and customer service skills.
· Proficiency in EHR systems and scheduling software.
· Ability to multitask and prioritize in a fast-paced environment.
· Attention to detail and accuracy in data entry.
· Basic computer and office equipment proficiency.