Patient Access Scheduler I - El Dorado Infusion Center

The TMC Infusion Center provides specialized treatment for acute and chronic disease care and management.  Each patient receives individualized care with compassion and respect by highly skilled staff and providers.  

SUMMARY:

The Patient Access Scheduler I is responsible for scheduling patient appointments, verifying insurance coverage, and ensuring accurate registration for outpatient and ancillary services. This role serves as a key liaison between patients, providers, and departments to ensure timely and efficient access to care while supporting revenue cycle operations.

ESSENTIAL FUNCTIONS:

·         Schedule diagnostic, surgical, and/or outpatient procedures using EHR and scheduling systems.

·         Verify insurance eligibility, benefits, and authorization requirements.

·         Register patients and ensure accurate demographic and financial data entry.

·         Provide patients with procedure preparation instructions and cost estimates.

·         Collect co-pays, deductibles, and outstanding balances; reconcile daily cash drawer.

·         Communicate with physicians, office staff, and departments to confirm procedure details and resolve scheduling conflicts.

·         Document all insurance and authorization information in the registration system.

·         Respond to incoming calls and assist patients with scheduling, rescheduling, and inquiries.

·         Support outpatient departments with system maintenance tasks (e.g., opening/closing resources, overbooking).

·         Adhere to HIPAA and organizational confidentiality standards.

·         Performs related duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION: High school diploma or GED required; vocational training in medical office administration preferred.

EXPERIENCE: One (1) year in a medical office or hospital setting, including 6 months of scheduling or insurance verification experience.

LICENSURE OR CERTIFICATION: Heartsaver CPR certification required within 90 days for specific departments (e.g., Pediatric or Adult Therapies).

KNOWLEDGE, SKILLS, AND ABILITIES:

·         Knowledge of medical terminology, insurance plans, and scheduling protocols.

·         Strong communication and customer service skills.

·         Proficiency in EHR systems and scheduling software.

·         Ability to multitask and prioritize in a fast-paced environment.

·         Attention to detail and accuracy in data entry.

·         Basic computer and office equipment proficiency.