Patient Access Insurance Verification Rep
The shift is 9:30 a.m. – 6:00 p.m. Monday-Friday
Contacts insurance payors to secure eligibility, benefits and authorizations for services rendered to ensure financial reimbursement for the facility.
Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff; adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication.
Obtains co-pay, co-insurance, deductibles and out of pocket maximum for patient and/or guarantor for anticipated services and admissions.
Ensures completion of financial documentation in accordance with TMCH’s credit and collection policies.
Interacts with physicians and/or physicians’ office staff to secure diagnosis, procedure details or authorization information.
Performs patient registration activities to ensure accurate financial and biographical data and documentation have been obtained and properly entered into hospital records, as applicable.
Completes insurance processing; including account creation, insurance verification, notification, and authorization functions.
Documents all notification, authorization and eligibility information in the registration systems, uses electronic verification tools and web-based resources.
EDUCATION: High School diploma or General Education Degree (GED), completion of vocational medical office training desired, or an equivalent combination of relevant education and experience.
EXPERIENCE: Preferred one (1) year of medical office and/or hospital experience to include healthcare eligibility and benefit analysis or scheduling experience for diagnostic testing and/or surgery.
LICENSURE OR CERTIFICATION: None required.