Neurosurgical Nurse Navigator
The neurosurgical nurse navigator (NSNN) independently plans and provides professional navigation assessment and patient/family education. The NSNN facilitates ongoing coordination of care for specific neurosurgical patients who are in need of treatment from an acute or chronic progressive condition that may require surgical intervention or other forms of pain relief care. The patient navigator will understand the established clinical pathways and will direct the patients to health care services within the organization and within the community for prevention, treatment, or management of acute and chronic neurosurgical problems. The NSNN actively identifies and addresses any barriers to care, thereby improving patient satisfaction in all related programs.
- Coordinate communication between neurosurgical care team, pain care providers, other health care team members, the patient and their family members.
- Provides patient/family centered care, acting as a partner and adviser, assists and supports patients and families to optimally manage their treatment throughout the healthcare continuum.
- Applies critical reasoning and astute clinical judgment in order to expedite appropriate care and treatment. Collaborates with the multidisciplinary team, the patient, and family in planning patient care to facilitate outcomes as designated by best practice clinical pathways.
- Facilitates continuity of care using the nursing process, multidisciplinary collaboration, and coordination of appropriate services. Interacts with patients during face-to-face encounters or through a variety of telecommunication strategies.
- Provides the patient with education and resource support, including scheduling of follow up appointments, throughout the continuum of care.
- Focus on patient satisfaction, safety and quality by applying appropriate nursing interventions, such as identifying and clarifying patient needs, conducting health education, promoting patient advocacy, coordinating nursing and other health services, assisting the patient to navigate the health care system, and evaluate patient outcomes.
- Appropriately document patient care encounters and communication with healthcare team members as it relates to patient care, needs, and outcomes. Communicate with referring providers offices as required by the patient and/or provider.
- Ensure patients complete ancillary testing or therapy, as prescribed between provider visits to help ensure a productive and efficient follow up encounter.
- Actively participate in the development and enhancement of care processes with the aim to improve the clinical experience for both the patient and provider.
- Participate in professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings. Demonstrates the ability to function in a professional setting through active participation in a professional practice model. Pursues lifelong learning that updates and expands their clinical, organizational, and professional roles and responsibilities.
- Serves as a resource to marketing department and collaborates with Business Liaison team to educate referring providers and facilities on services
- Participates in regular multidisciplinary team meetings and continuous quality improvement activities. Actively participates in analysis of pertinent data to identify variances and opportunities for improvement processes specifically related to the neurosurgical patient treatment process.
EDUCATION: Bachelor’s degree in Nursing from a qualified, nationally accredited nursing program required. Master’s degree preferred.
EXPERIENCE: A minimum of three (3) years of related experience, preferably in an acute care setting with experience as a health/patient educator or patient advocate, preferred area of clinical experience in the program area for the position. Neuro experience preferred.
LICENSURE OR CERTIFICATION: Current RN licensure permitting work in the State of Arizona and current Basic Life Support (BLS) certificate.