Network Engineer Lead /Sr

SUMMARY:

Formulates and defines specifications for network architecture and network technical requirements in alignment with corporate strategies. Ensures network systems and supporting applications are patched and upgraded within recommended guidelines from the manufacturer or vendor.  Develops, maintains and adheres to enterprise-wide technical standards, processes and procedures to ensure the reliability, resiliency and availability of network infrastructure. Manages upgrades to network infrastructure. Resolves complex problems, works directly with vendors and technical consultants on issue resolution. Ensures quality control through the evaluation and recommendation of network technologies. Oversees the work of network engineers, vendors and consultants ensuring work is performed to standards in a timely and appropriate manner. Serves as project lead, as needed. Works with TMC Facilities staff to ensure network infrastructure is planned, deployed and maintained according to published standards.

ESSENTIAL FUNCTIONS:

Leads technical support quality improvement initiatives through team data collection, process change implementations and other activities.

Develops project plans of varying complexity.   Works with the business functional areas in defining scope, approach, and resource requirements.

Directs teams in quality activities by educating, coaching and mentoring staff on process improvement philosophy, tools and application.   Supports the efforts of other team members.

Comprehends the business strategy and assists in translating business requirements into Information Systems Strategic Technical Plans.

Creates and communicates status reports in accordance with department standards.

Identifies and communicates potential problems proactively.

Diagnoses and corrects complex problems, maintains release levels, and performs upgrades to system software to incorporate co-dependencies across systems.

Formulates specifications for complex operating software programming applications.

Develops documentation and testing plans for complex system software and hardware.

Determines, documents, and presents information for the selection and implementation of vendor products to meet hospital needs.

Installs and configures complex operating systems, systems software, utilities, data bases, and application software.

Completes and monitors work as described in Statements of Work (SOW), Service Line Agreements (SLA), or project plans.

Provides technical guidance to multiple levels of staff and customers.

Researches new developments in hardware and software; integrates this knowledge with business operations.

Adheres to TMC organizational and department-specific safety, confidentiality, values, policies and standards.

Adheres to and supports staff in exhibiting TMCH values of integrity, community, compassion, and dedication.  Works collaboratively and supports efforts of other team members.

Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff.

Participates in on call rotation, as needed.

Performs related duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION:  Bachelor's degree, or an equivalent combination of relevant education and experience.

EXPERIENCE: Seven (7) years of network engineering experience with increasing levels of responsibility. Experience designing, implementing and maintaining Cisco ACI environments including MSO Multi-Site Architecture for Data Centers.  Experience with Layer 2/3 Cisco switches including SVI VLAN configurations and migrations.  Experience with F5 APM VPN.  Experience with Palo Alto Firewalls including Edge, 5450’s, 450’s, Global Protect, etc.  Experience in hospital or healthcare setting preferred.

LICENSURE OR CERTIFICATION: One or more technical certifications including Cisco CCENT, CCNA, CCNP, CCIE, security CISSP, CISM or other related network certifications preferred.

KNOWLEDGE, SKILLS AND ABILITIES: 

·       Knowledge of networking architecture, theory, design and practical planning and deployment.

·       Knowledgeable with Juniper appliances.

·       Knowledgeable with Cisco UCCX, CUCM, Finesse and other voice appliances.

·       Knowledgeable with Cisco 9800 Wireless Lan Controllers, profiles and access points.

·       Knowledgeable with Cisco ISE and DNA-Center.

·       Knowledge of networking architecture, theory, design and practical planning and deployment.

·       Knowledge of current networking technologies (BGP, IEGRP, OSPF) and how these technologies interact with systems, storage and other infrastructure technologies.

·       Ability to design, deploy, test and configure complex networking systems.

·       Ability to research and recommend complex technical network solutions to meet the needs of the organization short- and long-term.

·       Ability to plan and implement strategic and operational network-related projects.

·       Skill in assessing and resolving complex technical network issues.

·       Ability to effectively communicate technical and non-technical information to a wide variety of constituents including end users, IS team members, vendors and executives.

·       Ability to create, document, train and monitor compliance with established or recommended processes, procedures and standards.

·       Skill in leading and training others.

·       Skill in managing highly critical downtime situations to timely and effective resolution.

·       Ability to write reports, business correspondence, and procedure manuals.

·       Ability to define problems, collect data, establish facts, and draw valid conclusions.

·       Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment described here are representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to reach with hands and arms.  The employee is occasionally required to stand; sit; climb or balance; stoop, kneel, crouch, or crawl; or smell.  The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the employee may potentially be exposed to infectious organisms during routine and emergency situations. The noise level in the work environment is usually moderate.

TMC reserves the right to make changes to this document at any time in accordance with business needs.  This document is not intended to list all duties of the job.  It is descriptive only of the chief duties and responsibilities.