Responsible for management of the Transportation and Courier Departments.
Exhibits excellence in customer service through appropriate attitude and interaction with visitors and staff.
Supports quality improvement initiatives through team participation, data collection, process change implementations, and other activities.
Maintains confidentiality and protects sensitive data at all times, including patient information, proprietary information and personnel information.
Effectively manages staff; interviews, hires and trains; evaluates employee performance; deals with performance problems as appropriate; delegates work assignments effectively.
Assists in managing department budget.
Creates and maintains databases.
Uses managerial and statistical tools to generate, organize and analyze data to effectively make appropriate changes to systems.
Supervises the investigation of existing and proposed administrative systems and procedures.
Develops and maintains programs and methods to measure productivity of assigned departments.
Performs related duties assigned.
EDUCATION: Bachelor's degree.
EXPERIENCE: Two (2) years of related experience.
ADDITIONAL REQUIREMENT: Due to insurance company requirements, incumbent must be 21 years of age or older in order to operate a company car.
LICENSURE OR CERTIFICATION: Cardio Pulmonary Resuscitation (CPR) or Heartsaver CPR (HSCPR or HSFACPR) certification. Valid Arizona State driver's license.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of patient transportation needs and best practices to ensure timely pick up and deliveries.
Knowledge of managing and leading staff.
Skill in applying creativity to related area and managing functions for efficiency.
Skill in training, guiding and evaluating staff and making recommendations for improvements.
Demonstrates effective IT skills and familiarity, such as basic functionality of the computer, PC File and Folder, Word, Excel, e-mail and attachment capabilities, Outlook, PowerPoint and presentation skills.
Ability to effectively and appropriately present information and respond to inquiries or complaints from employees, patients and/or their representatives, and the general public.
Ability to calculate figures and compute rate, ratio, and percent in order to extend recipes and calculate appropriate retail pricing.
Ability to define problems, collect data, establish facts, and draw valid conclusions.