Manager Process Improvement - Revenue Cycle

SUMMARY:

Contributes to the execution of the department vision and strategies by identifying and executing improvement opportunities. Leads and facilitates the identification of key measures, data analysis, process improvement, and the implementation of redesigned processes for system clinical and operational functions.  Leads the Performance Improvement (PI) program and communicates quality and PI activities throughout the organization.  Is responsible for the design, implementation, and on-going maintenance of improvement programs. 

ESSENTIAL FUNCTIONS:

Educates and provides technical expertise to system employees and leaders in identifying key performance indicators linked and aligned with organizational strategic goals and performance targets.

Develops quality, service, and financial metrics to assess the overall success of improvement efforts.

Oversees process improvement activities.  Assists with or facilitates activities to continuously improve quality and operation performance within TMC Healthcare.

Develops an overarching process improvement strategy and collaborates with leaders and staff in the implementation of this strategy.

Effectively manages staff; interviews, hires and trains; evaluates employee performance; addresses performance problems as appropriate; delegates work assignments effectively.

Oversees assigned budgets, including projections and reconciliation; understands implications of TMC business decisions on bottom line and manages activities to produce results to support business decisions.

Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication. 

Adheres to TMCH organizational and department-specific safety and confidentiality policies and standards.

Performs related duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION:  Bachelor’s degree required.

EXPERIENCE:  Five (5) to seven (7) years of revenue cycle experience.

LICENSURE OR CERTIFICATION: None required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Comprehensive knowledge of health care operations, recognizing the uniqueness of the healthcare environment.
• Independent judgment and action skills in order to facilitate needed change in practice.
• Ability to develop, coordinate, implement and evaluate the effectiveness of programs.
• Well-developed project management, process redesign, and analytical skills.
• Leadership experience overseeing progressively complex projects and interfacing with executive leaders.
• Demonstrated proficiency to identify and articulate quality and process improvement opportunities and provide consultation to leadership. 
• Excellent communication skills to interact with physicians, patients/ family, community health care system staff and external reviewers.
• Ability to motivate others to drive change and ability to communicate respectfully and collaboratively around improvement opportunities.
• Comfortable operating in a collaborative, shared leadership environment.
• Demonstrated ability to effectively establish and maintain working relationships with peers at all levels of the organization.