Manager Pharmacy Informatics

SUMMARY:

The Pharmacy Informatics Manager supports the implementation and adoption of the health system’s medication management technology strategy across the care delivery spectrum, ensuring safe, efficient, and compliant medication processes. This role oversees Epic Willow Inpatient and Ambulatory applications, supports Specialty Pharmacy workflows, and provides informatics leadership for Oncology medication management. The manager holds overall supervisory responsibility for technical, fiscal, and personnel management within departmental budgets and staffing allocations. They ensure team accountability for customer access to technology systems and solutions, track incidents and tasks to resolution in alignment with SLAs and quality standards, and provide day-to-day guidance to maintain adherence to policies, procedures, and best practices. Additionally, the manager drives continuous improvement initiatives to reduce waste, enhance quality, and optimize medication-related workflows across the organization.

ESSENTIAL FUNCTIONS:

Team Leadership & Development

·         Manages staff; interviews, hires, trains, and evaluates employee performance.

·         Addresses performance issues appropriately and delegates work assignments effectively.

·         Recruits, hires, and develops a high-performing team focused on medication management across the care continuum.

Budget & Resource Management

·         Oversees all budgetary functions for the assigned team, ensuring fiscal responsibility within departmental budgets and staffing allocations.

·         Formulates capital and operational budget requests to reflect business and technology requirements.

Operational Excellence

·         Establishes performance standards for the team and monitors adherence to those standards.

·         Implements consistent methodologies to support customer requirements, including standard work for processes, demand management, and request prioritization.

·         Tracks team incidents and tasks to resolution in alignment with SLAs and quality standards.

Technical Direction & Strategy

·         Sets technical direction for pharmacy informatics applications, including Epic Willow Inpatient, Willow Ambulatory, Specialty Pharmacy, and Oncology medication workflows.

·         Develops short- and long-term plans for deployment, optimization, and maintenance of medication management systems.

·         Aligns technology assets with organizational goals and clinical best practices.

Compliance & Risk Management

·         Monitors developments from regulatory agencies related to medication management and pharmacy informatics.

·         Interprets regulatory requirements, proactively assesses risk, and recommends solutions to ensure compliance with standards such as USP <800>, Joint Commission, and state/federal regulations.

Continuous Improvement

·         Initiates and participates in process improvement initiatives to reduce waste, increase quality, and enhance medication safety.

·         Ensures adherence to organizational policies, confidentiality standards, and departmental procedures.

Vendor & Stakeholder Engagement

·         Establishes and maintains effective relationships with vendors and internal stakeholders.

·         Collaborates with Pharmacy, Nursing, Oncology, and IT leadership to ensure technology solutions meet clinical and operational needs.

Other Duties

·         Performs related duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION:  Graduate of AACP accredited College of Pharmacy.  Master’s degree in pharmacy preferred.

EXPERIENCE:  Minimum of five (5) years of experience in pharmacy informatics.  Experience supervising teams or projects, and Epic implementation, optimization, and maintenance preferred. 

LICENSURE OR CERTIFICATION: Current Pharmacist licensure in Arizona.  Applicable clinical license or technical certification preferred, e.g., Project Management (PMP, CAPM, PMI-ACP), Technology Foundations (ITIL), or IT Leadership (CITM, ITMLP, or CPHIMS).  

Certification in at least 1 (one) Epic module preferred (e.g., Willow Inpatient, Willow Ambulatory). 

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Strong knowledge of Epic Willow Inpatient and Ambulatory applications, medication management workflows, and pharmacy automation systems.
• Understanding of pharmacy operations across inpatient, outpatient, specialty pharmacy, and oncology settings.
• Familiarity with medication safety standards, regulatory requirements (e.g., USP <800>, Joint Commission, state/federal pharmacy regulations), and best practices in pharmacy informatics.
• Knowledge of application system implementation, integration, and support for complex enterprise systems.
• Ability to analyze medication-related workflows and translate clinical requirements into technical solutions.
• Strong problem-solving and analytical skills with the ability to make data-driven decisions.
• Skill in managing, supervising, and developing technical staff.
• Ability to set priorities, manage multiple projects, and adapt to change quickly and positively.
• Experience in fiscal management, including budget planning and resource allocation.
• Excellent verbal and written communication skills; ability to convey complex technical concepts to non-technical stakeholders.
• Ability to work effectively with all levels of the organization, including clinicians, executives, and IT teams.
• Ability to respond appropriately to sensitive and confidential inquiries.
• Familiarity with HIPAA and other healthcare compliance standards.
• Ability to interpret regulatory requirements and proactively assess risk.
• Knowledge of industry trends and emerging technologies in pharmacy informatics.
• Ability to initiate and lead process improvement initiatives to enhance quality and reduce waste.