Manager PC Services
Provides managerial oversight for information systems, implementation and support of a complex array of PC services. Overall supervisory responsibilities include technical, fiscal and personnel management within departmental budgets and staffing allocations . Managerial involves direct management and leadership of a highly-skilled team of IT professionals, planning and ROI studies, financial budgeting, and establishing and meeting customer service targets.
Manages staff; interviews, hires and trains; evaluates employee performance; deals with performance problems as appropriate; dele gates work assignments effectively. Recruits, hires and develops a high performance team.
Management, maintenance, and provisioning of the entire fleet of pc’s, laptops, thin-clients, message printers, label and arm band printers and scanners, all A/V equipment, mobile devices including handhelds and iPads and all TMC issued cell phones.
Manages unit/department’s staff, budget, programs and technical infrastructure. Provides leadership and maintains standard discipline in Project Management.
Establishes performance standards for assigned area; effectively monitors and meets such standards.
Establishes and maintains consistent methodologies to support customer requirements, including processes such as Service Requests, Systems Implementation, and Problem Management.
Assesses enterprise requirements for assigned business units.
Develops short and long-term plans for deployment and maintenance of computing assets, web technologies and other information resources. Effectively aligns technology assets with departmental business objectives and plans.
Plans for technology asset obsolescence through lifecycle management.
Formulates appropriate capital budget requests to reflect business and technology requirements .
Develops short and long-term plans for deployment, convergence, and standardization of IT infrastructure.
Tracks and understands healthcare and IT trends and developments relevant to assigned application area(s); ability to effectively apply gained knowledge.
Develops, enhances, and utilizes effective methodologies for acquiring, developing, and implementing IT solutions.
Establishes and maintains effective relationships with vendors .
Tracks developments of key regulatory agencies relative to assigned application areas; interprets regulatory requirements, proactively assesses corporate risk, and makes appropriate recommendations to ensure compliance.
Provides mechanisms for soliciting ongoing feedback from users. Responds and follows up with staff concerns in a timely manner.
Supports and nurtures Lean efforts within the team.
Adheres to TMC organizational and department-specific safety, confidentiality, values, policies and standards.
Performs related duties as assigned.
EDUCATION: Bachelor's degree in a technical discipline or an equivalent combination of relevant education and experience.
EXPERIENCE: Seven (7) years of information technology experience and system applications / engineering; preferably in an acute care setting and in a lead or managerial role.
LICENSURE OR CERTIFICATION: None required.