Manager Patient Care Services - Orthopedic & Observation Units
Manages the 40-bed post surgical Orthopedic inpatient unit and the the 18-bed Observation unit.
The Orthopaedic unit is located on the 4th floor of TMC’s tower. It is a 40-bed post-surgical inpatient unit. All of the rooms are private rooms with picturesque views. The majority of the patients we care for have elected to have their surgery: hip, knee, shoulder, spine, or ankle. The patients admitted to Ortho post surgically are overall healthy, motivated to recover, and progress rapidly. The average length of stay is two to three days. We work collaboratively with our Orthopaedic surgeons, hospitalists, case management team, and therapy team to ensure patient safety and satisfaction as well as to enhance the patient experience by placing the patient in the center of our care.
Tucson Medical Center is currently seeking medical professionals to work on our new, 18 bed observation unit. This unit is needed when the Emergency Department treatment has not successfully improved the patient’s condition for discharge and transfer to the observation unit is necessary for ongoing treatment and stabilization requiring reassessment for discharge or hospital admission. The registered nurses on the unit will be responsible for carrying out the nursing process: including assessment, diagnosis, outcomes identification, planning, evaluation, documentation and time management. A nurse on Observation is responsible for the care of general patients that do not meet inpatient admission criteria, these patients must be 18 years or older, clinically and psychologically stable, and Obstetric patients that are less than 20 weeks pregnant.
Manages staff; interviews, hires and trains; evaluates employee performance; deals with performance problems as appropriate; delegates work assignments effectively; manages operations for quality 24/7 patient care.
Assists in managing department budget.
Designs, with agreement from Director of Nursing (DON), or Director of Behavioral Health Nursing, and implements the specific staffing plan (Acuity) and daily, shift-by-shift staffing grid.
Monitors patient acuity/staffing through the bi-weekly productivity report and takes appropriate action.
Provides safe environment for patients and caregivers, compliant to EOC rules and all regulatory requirements.
Facilitates development of unit specific standards of care with realistic and measurable patient care outcomes.
Provides orientation for the medical staff to Nursing Services.
Promotes continuity of patient care by supporting case management activities; acts as a resource to direct care providers when support services are in conflict with patient care needs.
Promotes an optimum environment in which the patient care team can accomplish mutually developed goals.
Investigates patient complaints and/or incidents, initiating corrective and/or disciplinary action.
Maintains an ongoing evaluation of customer service to ensure that systems, policies, and procedures are convenient to those being served.
Ensures compliance with requirements of federal, state and community agencies, regulatory authorities, and hospital policies and procedures.
Selects and monitors preceptors in development of their role to facilitate new grad hires incorporation into the unit staff.
Ensures the design, implementation, and evaluation of educational programs for staff.
May provide education planning, documentation, and record keeping for assigned unit(s).
Maintains clinical expertise through a variety of methods, including direct patient care as necessary.
EDUCATION: Bachelor’s Degree in Nursing.
EXPERIENCE: Five (5) years of relevant nursing or applicable healthcare experience with mastery of the role and competencies for assigned area required; evidence of leadership, teaching and interpersonal skills, and documentation of professional development.
LICENSURE OR CERTIFICATION: Current RN license permitting work in the state of Arizona and current Basic Life Support (BLS) certification required. Additional certification may be required per department.