Manager Patient Care Services - Clinical Education Operations

SUMMARY:

Manages a nursing department of clinical education, guiding the training programs, competency evaluation processes and clinical education plans.

ESSENTIAL FUNCTIONS:

Manages staff; interviews, hires and trains; evaluates employee performance; deals with performance problems as appropriate; delegates work assignments effectively; manages operations.

Manages the direct operations of central clinical education activities and indirect operations of unit-based clinical education.

Assesses, implements and evaluates, along with key stakeholders, all clinical education programs.

Utilizes and incorporates evidence and national standards into educational programs and learning activities.

Assists in managing department budget.

Designs, with agreement from Director of Nursing (DON), and implements the specific staffing plan  to support clinical education programs

Provides safe learning environment for employees, compliant to EOC rules and all regulatory requirements.

Facilitates development of specific standards of practice with realistic and measurable outcomes.

Maintains an ongoing evaluation of customer service to ensure that systems, policies, and procedures are convenient to those being served.

Ensures compliance with requirements of federal, state and community agencies, regulatory authorities, and hospital policies and procedures.

Selects and monitors preceptors in development of their role to facilitate new grad hires incorporation into the unit staff.

Ensures the design, implementation, and evaluation of educational programs for staff.

May provide education planning, documentation, and record keeping for assigned areas.

Maintains clinical expertise through a variety of methods, including direct patient care as necessary.  

Serve as the liaison to internal and external patient care committees, internal departments, referral hospitals.

Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication. 

Adheres to TMC organizational and department-specific safety, confidentiality, values policies and standards.

Performs related duties as assigned.

MINIMUM QUALIFICATIONS:

EDUCATION:  Master’s Degree in Nursing or related healthcare field plus relevant experience in education.  Doctoral preparation preferred.

EXPERIENCE:  Five (5) years of relevant nursing or applicable healthcare experience with mastery of the role and competencies for assigned area required; evidence of leadership, teaching and interpersonal skills, and documentation of professional development.

LICENSURE OR CERTIFICATION: Current RN license permitting work in the state of Arizona and current Basic Life Support (BLS) certification required. Additional certification may be required per department.

KNOWLEDGE, SKILLS AND ABILITIES: 

·       Knowledge of infectious diseases, OSHA and CMS requirements, microbiology and surveillance practices for infection control.

·       Skill in evaluating performance and recommending improvements.

·       Skill in managing and training staff.

·       Knowledge of position control strategies and forecasting staffing needs.

·       Skill in strategic planning and developing learning plans to meet not only current needs but also future needs.

·       Skill in analyzing financial, staffing and production reports for evaluation of department financial health.

·       Skill in developing training materials and educating staff in the proper responses for critical care issues.

·       Skill in speaking in public.

·       Skill in delivering learning content to learners across a wide range of experiences and learning styles.

·       Skill in the use and maintenance of computer systems and programs, especially NRCPR, PC File and Folder, Word, EXCEL, e-mail and attachment capabilities, Outlook, and PowerPoint.

·       Skill in communicating effectively with key stakeholders.

·       Ability to create and analyze reports to evaluate program needs based on a wide variety of statistical data.

·       Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

·       Ability to communicate both in writing and verbally in order to lead, teach and report on issues and effectively deal with difficult situations.

·       Ability to complete routine reports and correspondence.

·       Ability to listen and accurately interpret others’ communication or instructions to take appropriate action.

·       Ability to speak and communicate effectively. 

·       Ability to define problems, collect data, establish facts, and draw valid conclusions.

·       Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment described here are representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, talk or hear. The employee is occasionally required to sit; use hands and fingers to handle, touch or feel; reach with hands and arms. The employee must occasionally lift and/or move more than 100 pounds with assistance. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the employee will be exposed to infectious organisms during routine and emergency situations. The noise level in the work environment is usually moderate.

TMC reserves the right to make changes to this document at any time in accordance with business needs.  This document is not intended to list all duties of the job.  It is descriptive only of the chief duties and responsibilities.