Job Description
SUMMARY:
Responsible for management of operations in patient & retail food and nutrition services within TMC Healthcare system. Assists in the development of the budget and analyzing sales and revenue projections. Manages, trains, onboards and evaluates staff, providing recommendations for improvements.
ESSENTIAL FUNCTIONS:
Effectively manages staff: interviews, hires, onboards and trains; provides effective feedback and evaluates employee performance; appropriately handles performance issues; delegates work assignments for the greatest amount of efficiency and productivity.
Demonstrates and upholds established standards of behavior, safety, and confidentiality, as well as TMCH and department policies and standards.
Adheres to and supports staff in exhibiting TMCH values of integrity, community, compassion, and dedication. Works collaboratively and supports efforts of other team members.
Leads quality improvement initiatives in the department..
Exhibits excellence in customer service through courteous and friendly interactions with all customers.
Ensures that the menus offered to patients, staff, and customers meet prescribed criteria and best practice guidelines for the nutritional well being of individuals.
Ensures that the highest quality food and services are provided to all patients in accordance with regulatory requirements through various quality improvement measures.
Works collaboratively with the Executive Chef to ensure that recipes meet nutritional and quality standards.
Maintains patient and clinical service standards through regular evaluations of the room service operation, patient chart audits, patient visits and other quality assurance activities.
Assists in the selection of equipment and supplies that will improve the quality and level of service provided to the patients.
Serves as system administrator for CBORD- NSS computer needs including security and upgrades.
Develops and presents employee education and training programs, as well as leadership development programs for supervisory staff.
Develops short and long-term strategic goals for the delivery of quality nutrition care services at TMC Healthcare,
Assists in the development of and administration of the department’s budget, cost controls, and sales.
Maintains registration by participating in professional and staff development activities.
Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication.
Adheres to TMC organizational and department-specific safety, confidentiality, values, policies and standards.
Performs related duties as assigned.
MINIMUM QUALIFICATIONS
EDUCATION: Bachelor’s Degree in Nutrition or related field.
EXPERIENCE: Minimum of two (2) years of food services supervisory experience required; preferably in an acute care setting.
LICENSURE OR CERTIFICATION: ServSafe certification or ability to pass ServSafe examination within one (1) year of hire required. Certified Registered Dietitian through the Commission of Dietetic Registration or Registered Dietetic Tech preferred.
SKILLS AND KNOWLEDGE:
· Knowledge of best nutritional practices, guidelines and regulations.
· Knowledge of tray line operations within an acute care setting.
· Knowledge of Microsoft Office programs.
· Skill in managing and supervising staff, evaluating performance, and developing procedures and policies.
· Ability to read, analyze, and interpret technical journals, financial reports, and legal documents.
· Ability to respond to common inquiries or complaints from patients and their families, regulatory agencies, or members of the community.
· Ability to effectively present information to top management.
· Ability to read and accurately interpret basic business financial statements and budgetary reports.
· Ability to define problems, collect data, analyze data, establish facts, and draw valid conclusions.
· Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.