Identity & Access Management Analyst

SUMMARY:

The Identity and Access Management (IAM) Analyst will provision a variety of user accounts to include new colleagues, transferring users, credentialed providers, medical residents, contractors, and volunteers across our healthcare system using tools including but not limited to: Azure AD, On-premises AD, MS Entra, Epic EMR, MFA Authenticator and Jira.  The analyst takes the lead in prioritizing and progressing process improvement efforts and seeks ways to continually improve the user provisioning process (reduce waste and increase quality, etc.). Collaborates with others to implement and integrate effective system and technology access processes, with a focus on maintaining system security and adhering to company policies and procedures.

ESSENTIAL FUNCTIONS:

Administering and supporting identity and access management solutions. Manage user accounts, access permissions, and roles across various systems and applications.

The Analyst will ensure that user access is approved, appropriately provisioned, managed and monitored to maintain security and compliance standards.

Correctly provision user access to Epic EMR, providing the minimum amount of protected health information access needed to accomplish the intended tasks for the person's role.

Manage and mitigate IT-related access issues by updating, modifying, and/or escalating user account details. Demonstrate accuracy in isolating issues that require provisioning adjustments.

Conduct regular access reviews and audits to verify compliance with policies and standards.

Collaborate with internal and external auditors to provide evidence and documentation for access control audits and assessments.

Develop and/or Maintain PowerShell scripts to optimize and automate identity and access management tasks.

Develop and maintain documentation for IAM procedures, configurations, and system architecture.

Collaborate with the security team to develop access control protocols and implement incident response plans.

Provide support and training to end-users and stakeholders on IAM policies, procedures, and best practices.

Participate in IAM-related projects and initiatives, contributing technical expertise and ensuring successful implementation.

Adheres to TMC organizational and department-specific safety, confidentiality, values, policies and standards.

Performs related duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION: Associate degree in a Computer Science related field or equivalent combination of knowledge and experience.

EXPERIENCE: Two (2) - five (5) years of experience in a customer service-oriented environment including two (2) years in IT User Provisioning.

LICENSURE OR CERTIFICATION: None required.

KNOWLEDGE, SKILLS AND ABILITIES: 

·         Skills in Identity and Access Management.

·         Skills in User Account Management, RBCA, MS Entra, Azure and On-prem AD.

·         Skills scripting to help automate and streamline workflows.

·         Skills in analyzing and identifying user access patterns and/or access risks and anomalies.

·         Skills in interpreting compliance requirements related to user access.

·         Skills in Implementing access controls based on roles and permissions.

·         Ability to clearly document IAM processes and procedures.

·         Ability to effectively present findings and recommendations to management.

·         Ability to respond to sensitive and/or confidential inquiries or complaints from physicians, clinical staff, business leaders, executives, or employees in an appropriate manner.

·         Ability to speak up assertively to correct errors, prevent problems or avoid potentially negative outcomes.