Job Description

HIM Technician II - TMCOne - Quality
Job CategoryClerical
ScheduleFull time
Shift1 - Day Shift

In ROI, the employee is responsible for providing superior customer service while reviewing and processing information requests from patients, physicians and other medical professionals, insurance companies and others. In BR, the employee is responsible for assisting mother’s complete required documentation for Arizona Department of Vital Records.


Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff.

Uses approved systems to maintain accountability of releases to meet the Meaningful Use requirements.

Tracks outbound and inbound faxes using Rightfax.

Establishes legitimacy of requests by verifying the requester has a right of access to the information.

Assists new mothers to complete the Birth Worksheet, enters data into Electronic Birth Registration System (EBRS), provides name changes for new babies.

Reviews and determines records involving potential liability; prepares certificates, notarizes affidavits, and other documents.

Ensures completion of documents in accordance with TMC, county, state and federal regulations.

Contacts physicians and patients to obtain information required to complete certificates and other documents.

Maintains confidentiality of medical records in accordance with HIPAA regulations.

Operates a personal computer, calculator, FAX machine, copy machine or related office machinery in performing assigned duties. 

Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff.

Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication. 

Adheres to TMC organizational and department-specific safety, confidentiality, values, policies and standards.

Performs related duties as assigned.


EDUCATION: High school diploma or general education degree (GED), or an equivalent combination of relevant education and experience. 

EXPERIENCE: Two (2) years of related records management experience AND one (1) year customer service, preferably in an acute care setting.

LICENSURE OR CERTIFICATION: None required; EBRS certified preferred. Must be EBRS certified within 6 months.


·         Knowledge applicable state and federal regulations, such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA), which govern the release of patient information to third parties.

·         Knowledge of records management policies and procedures.

·         Knowledge of filing principles both alphabetically and numerically.

·         Knowledge of medical terminology.

·         Knowledge and skills using Epic Release and work queues

·         Skill in reviewing, researching electronic records and determining how to get the missing or required information.

·         Skill in maintaining files and tasks to ensure information is received in a timely manner, or follow up is initiated to meet deadlines and ensure state and county requirements.

·         Efficient skill in the operation of office equipment and computer systems to include Microsoft Office products.

·         Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, furnished in written, oral, diagram or schedule form.

·         Ability to complete routine reports and correspondence.

·         Ability to listen and accurately interpret others’ communication or instructions to take appropriate action.

·         Ability to speak effectively before groups of customers or employees of organization.

·         Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

·         Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

·         Ability to work independently

Application Instructions

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