Job Description

EPIC Business Systems Analyst Senior - EpicCare Ambulatory
Job CategoryInformation Technology
ScheduleFull time
Shift1 - Day Shift

Tucson Medical Center is looking for an experienced EpicCare Ambulatory Senior Analyst to join our team! The ideal candidate would provide an advanced level of application design, build, implementation, and support for the EPIC Ambulatory and other associated applications. The EpicCare Ambulatory Senior Analyst will support the day to day use of Epic for Ambulatory Clinic Customers and Affiliates. The Senior Analyst will assist with system design, identify areas for improvement, provide end-user support, and validate workflows /configurations for Epic Ambulatory. The EpicCare Ambulatory Senior Analyst will maintain data quality, participate in testing and end user training, troubleshoot problems, and assist by answering configuration related questions from internal and external customers. The Senior Analyst will lead  and facilitate design sessions with other EpicCare Ambulatory Analysts to achieve optimizations, standards, and improvements in both clinical and other associated applications.  The EpicCare Ambulatory Senior Analyst will help influence the design and implementation of existing and new processes, identify and develop standard work to promote consistency, quality, and stability across our clinical build and department.  The EpicCare Ambulatory Senior Analyst will exhibit a solid technical aptitude as well as strong business sense to understand the impact of changes across  the organization.


Provides functional-level support to business units in the use of an EPIC system and other assigned applications.  Provides system analysis and design, system configuration, troubleshooting, training, and testing.  Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Devises or modifies procedures to solve moderately complex problems on an EPIC implementation and support environment. Analyzes business operations and provides consultation for optimum EPIC system utilization.



Aligns work to departmental goals.

Creates and communicates status reports in accordance with departmental standards.

Updates documentation consistently, following departmental policies and procedures.

Attends and participates in team, project and department meetings to increase awareness and information flow.

Meets with customers frequently and provides frequent written status updates to customers, team members, and department management.

Identifies solutions to complex business directives or implementation impediments.

Provides consultative services to customers and technologists as to the workflow processes and incorporation of technology solutions.

Systems Analysis:

Solves production and maintenance problems, documents processes and creates action plans delineating steps and procedures.  Analyzes tasks and problems and determines the most efficient and cost effective method of accomplishing defined requirements within a scheduled deadline.  Implements and modifies test plans for information technology systems including unit and system testing.

Develops clear, concise training materials and conducts customer educational sessions.

Executes comprehensive testing plans to verify critical business outputs and system integrity.

Prepares SOWs that are complete and clearly understood, while appropriately setting customer expectations.

Documents and prioritizes issues with vendor; stays current with vendor trends, strategic plans and technology.

Schedules loading bundles and fixes with vendor, systems group and customers.

Examines techniques in use and determining appropriate changes to effect improvements, reduce costs and enhance internal operational business processes.

Demonstrates ongoing dedication to expanding technical and business expertise and applies new skills and knowledge to TMC situations.

Adheres to TMC organizational and department-specific safety, confidentiality, values, policies and standards.

Performs related duties as assigned.



EDUCATION:  Bachelor's degree (B. S.) from four-year College or university, or an equivalent combination of relevant education and experience.

EXPERIENCE: One (1) to (3) years of business system analysis experience on an EPIC application implementation. 

LICENSURE OR CERTIFICATION: Must have EPIC certification in one or more major products/solutions.



  • Knowledge of system analysis and operating systems preferably used in a hospital setting.

  • Skill in assessing needs and determining through documentation what the best approach might be.

  • Skill at problem definition and data collection by establishing facts, drawing valid conclusions.

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

  • Ability to write reports, business correspondence, and procedure manuals.

  • Ability to effectively present information and respond to inquiries or complaints from employees, managers’ directors, senior leaders and the general public.

  • Ability to calculate figures and compute rate, ratio, and percent and to draw and interpret bar graphs; ability to apply basic algebraic concepts.

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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