Director Patient Care Services - Hospice & Gero Psych
Our Inpatient Hospice unit is a beautiful 16 bed facility that provides care and treatment for adult and pediatric patients who are imminently dying or are in need of symptom management and/or respite care. All rooms are private with doors that open up to an outdoor patio so patients and families can enjoy the outdoor courtyard. Families and friends may visit 24/7 and overnight accommodations are available. We offer complimentary therapy to include: massage, music, and pet therapy. TMC also provides Outpatient Hospice services where adult and pediatric patients are cared for as outpatients in their place of residence with access to a hospice nurse 24/7. We provide a care team that includes RNs, home health aides, social workers, chaplains and providers that provide personal care to patients and complimentary therapy with massage. Additionally we have comprehensive volunteer services and a bereavement program. We also have a pediatric hospice program and provide hospice services in the Benson area.
Our Geropsychiatric Center is a 16 bed Specialty Hospital licensed to provide short- term, inpatient mental health to older adults. A full range of services are offered for patients with major psychiatric diagnoses. The patient population served is adults 65 and over. Services may be provided to individuals 55-64 if they have issues of aging (medical and/or cognitive) that would preclude them from admission to an adult behavioral health unit. All patients will be medically stable prior to admission. High-quality treatment is provided by a group of highly trained health professionals in a caring and compassionate environment. The multidisciplinary team consists of registered nurses, psychiatrists, psychiatric nurse practitioners, hospitalist, psychologist, social workers, recreational therapist, occupational therapist, patient care technicians and dieticians. We specialize in treating acute emotional and behavioral disorders related to aging, such as depression, dementia and adjustment difficulties. An older adult may be in need of treatment when experiencing a severely disordered behavior that is out of the norm with their typical behavior. Services provided will include psychiatric evaluation and treatment; physician history and physical and ongoing medical oversight; individual, group and family therapy; recreational therapy and leisure activities/skills, occupational therapy, treatment planning, medication management, 24 hour nursing care, therapeutic milieu and discharge planning.
Assists in the organization and administration of Patient Care Services. Analyzes nursing and ancillary services to improve quality of patient care and attains maximum utilization of staff time and resources. Assumes other responsibilities delegated by Chief Nursing Officer.
Manages operations for quality 24/7 patient care and for the management of an optimal work environment for employees.
Supervises staff involving interviewing and hiring, training, and performance evaluation; establishes specific performance standards and measures for work; confronts others directly and respectfully when performance does not meet expectations
Oversees assigned budgets, including projections and reconciliation; understands implications of TMC business decisions on bottom line and manages activities to produce results to support business decisions.
Identifies areas where costs per unit can be optimized, prioritizes which projects will have greatest returns, and ensures quality results are realized in a timely manner; anticipates resources that will be needed to complete a project and avoid over-committing resources.
Understands how assigned departments add value to TMC and its customers, and makes decisions and recommendations that are clearly linked to TMC’s strategies and financial goals.
Applies business understanding to improve practices and processes of role; leverages inter-function linkages to raise performance levels; thinks in global, cross-boundary terms before setting out on a project or problem-solving initiative.
Communicates and interfaces with hospital personnel, patients, medical staff, and family members to ensure high-quality patient care; keeps department members informed on key issues.
Provides information or resource assistance to other teams, departments or functions; assists others in their efforts, even if there is no immediate or direct benefit to one’s own function or department.
Develops contingency plans with appropriate tactics and responds to unforeseen circumstances and utilizes planned resources, putting patients at the center of planning and delivery of services.
Develops a coaching and mentoring relationship with others that is purposefully aimed at developing their independence; encourages others to consider creative or innovative approaches to changing goals, processes or environments; assigns specific projects to challenge others and stretch their abilities and self-confidence.
Implements and maintains established department, unit and hospital policies, procedures and objectives as well as quality assurance, environmental, and infection control policies; assures compliance with organization’s incident reporting system in a timely and accurate manner.
Adheres to TMC organizational and department-specific safety, confidentiality, values, policies and standards.
Performs related duties as assigned.
EDUCATION: Master’s degree in Nursing required.
EXPERIENCE: Eight (8) years of nursing experience in an acute care setting required.
LICENSURE OR CERTIFICATION: Current RN licensure permitting work in the State of Arizona required. Additional certifications may be required per department.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of critical care techniques, tools and responses required to ensure optimal patient care.
Knowledge of processes and procedures to follow during a rapid response, code, or stroke call.
Knowledge of surgery specialties and how to prepare, assess and provide post-operation patient care to ensure best practices are followed.
Knowledge of infectious diseases, OSHA and CMS requirements, microbiology and surveillance practices for infection control.
Skill in evaluating performance and recommending improvements.
Skill in developing and managing budgets.
Skill in developing training materials and educating staff in the proper responses for critical care issues.
Skill in the use and maintenance of computer systems and programs, especially NRCPR, PC File and Folder, Word, EXCEL, e-mail and attachment capabilities, Outlook, and PowerPoint.
Skill in communicating with staff involved in critical care, and physicians to ensure the proper care of patients.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to listen and accurately interpret others’ communication or instructions to take appropriate action.
Ability to speak and communicate effectively.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.