Job Description

Customer Account Representative Part Time - Emergency Department
Job CategoryAllied Health
SchedulePart time
ShiftRotating Shift


Reviews, researches and codes emergency or Labor & Delivery patient charts to ensure correct charges are allocated.  Researches patient accounts to ensure orders are present and then updates system account with correct charge codes.  Ensures all patient records are updated and correctly coded within three days of visit.



Review patient charts and follows up on missing orders, then updates system with the correct charge codes.

Answers telephones enquires from hospital staff regarding patient accounts to ensure accuracy of charges.

Maintains and fosters effective public relations with patients and public and other hospital staff.

Provides system set up and initial review of patients charts to ensure correct coding of charges for all emergency visits, within three days.

Maintains charts and follows up on any activity that is not clear by asking for proper orders and clarifying event to ensure proper coding.

Adheres to TMCH organizational and department-specific safety, confidentiality, values, policies and standards.

Performs related duties as assigned.


EDUCATION:  High school diploma or general education degree (GED); preferred Associate’s Degree, or an equivalent combination of relevant education and experience.

EXPERIENCE:  One (1) year of office management experience, preferably in an acute care setting.



Application Instructions

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