Customer Account Representative - Main ED
The TMC Emergency Department is the busiest Emergency Department in Southern Arizona, seeing at least 95,000 patients a year between both the adult and pediatric ED. We have a total of 38 beds separated into 4 pods (North, South, East, and West). Patients are placed into pods based on their triage acuity. The staffing ratio is 1:2 to 1:4 depending on the acuity of the patient. We follow the Emergency Severity Index (ESI) Guidelines for triage of all ER patients. We see a variety of patients within the department – everything from sore throats and simple lacerations to respiratory failure and STEMI patients. TMC has earned certification as a Primary Stroke Center, accreditation as a Chest Pain Center, and the Gold Plus Achievement Award for stroke programs from the American Heart Association/American Stroke Association. There is a separate Behavioral Health Observation Unit located within the Emergency Department. The ED embraces the Lean Methodology and strives for a culture of continuous process improvement to create the best patient care experience for our community and a work environment that excels in teamwork and collaboration. All nurses are required to be CPR, ACLS, PALS, CPI and NIHSS certified.
Reviews, researches and codes emergency or Labor & Delivery patient charts to ensure correct charges are allocated. Researches patient accounts to ensure orders are present and then updates system account with correct charge codes. Ensures all patient records are updated and correctly coded within three days of visit.
Review patient charts and follows up on missing orders, then updates system with the correct charge codes.
Answers telephones enquires from hospital staff regarding patient accounts to ensure accuracy of charges.
Maintains and fosters effective public relations with patients and public and other hospital staff.
Provides system set up and initial review of patients charts to ensure correct coding of charges for all emergency visits, within three days.
Maintains charts and follows up on any activity that is not clear by asking for proper orders and clarifying event to ensure proper coding.
Adheres to TMCH organizational and department-specific safety, confidentiality, values, policies and standards.
Performs related duties as assigned.
EDUCATION: High school diploma or general education degree (GED); preferred Associate’s Degree, or an equivalent combination of relevant education and experience.
EXPERIENCE: One (1) year of office management experience, preferably in an acute care setting.
LICENSURE OR CERTIFICATION: Department specific: valid Arizona Fingerprint Clearance Card within 6 months of hire
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of medical terminology.
Skill in customer relations and providing impeccable service both in person and via telephone.
Ability to make independent decisions based on guidelines.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to complete routine reports and correspondence.
Ability to listen and accurately interpret others’ communication or instructions to take appropriate action.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule