Coordinator Patient Care - Case Management

This is a fulltime position with occasional weekend coverage to support staffing. 

SUMMARY:

Assists case managers in post discharge provision of care which optimizes post- acute resources to reduce readmissions and provide safe/timely discharges to patient’s next level of care.  

ESSENTIAL FUNCTIONS:

Identify and discuss patient discharges with case management team daily and coordinate follow up appointments, outpatient appointments and/or durable medical equipment (DME) needs. e.

Coordinate patient’s transportation to next level of care using the most appropriate and cost effective options available. Collaborate with case management coordinators house wide to ensure support/assistance for all case managers and their assigned patient caseloads.

Ensure timely delivery of the Important Message from Medicare (IMM,) to ensure regulatory compliance, to patients on assigned units upon discharge.

Collaborate with admitting and utilization teams on delivery of the Medicare Observation Notice (MOON) and the Important Message from Medicare (IMM), as needed upon admission and for all condition code 44 regulatory occurrences.

Participate in creation of standard work for redundant or regulatory processes. Track and manage DME loan closets to ensure safe and timely discharges, with appropriate durable medical equipment (DME) on high volume days and weekends. Upon request of case managers, meet with patients to review post- acute preferences, document appropriately in EPIC and submit choices to selected providers. 

Operates a personal computer, calculator, FAX machine, copy machine or related office machinery in performing assigned duties.

Exhibits excellence in customer service through appropriate attitude and interaction with all patients, visitors and staff.

MINIMUM QUALIFICATIONS:

EDUCATION:  Associates degree or health care related certification preferred.

EXPERIENCE:  Two (2) years of related healthcare experience required. Quality metrics and data analysis experience preferred.

LICENSURE OR CERTIFICATION: None