Concierge Coordinator - Volunteer Services
The purpose of a Concierge Coordinator is to greet and be the first point of contact for patients and visitors entering the hospital. The Concierge Coordinator exemplifies TMC’s values and performs job functions while adhering to service principles. The Concierge Coordinator must have a service excellence focus combined with innovation, full knowledge of the TMC campus and teamwork to provide the highest quality care and service to TMC patients, families, and visitors.
Greet guests who enter the hospital.
Provides health screening to guests upon entry and when applicable.
Provides way-finding services that include TMC departments and units, points-of-service, exits, and parking.
Maintains a neat and tidy entrance by cleaning workspaces and coordinating with Environmental Services for routine area cleaning.
Restocks area with supplies.
Understands and uses TMC’s Chain of Command policy when required.
Exemplifies service excellence in every interaction.
Acts a liaison to all areas of the hospital.
Exhibits excellence in customer service through appropriate attitude and interaction with all patients, families, visitors and staff.
Provides informational assistance to TMC patients, families, and visitors utilizing available resources.
Takes complaints and responds appropriately following TMC policies using real time resolution and the chain of command.
Adheres to TMC organizational and department-specific safety, confidentiality, values, policies, and dress code, attendance and replacement standards.
Performs related duties as assigned.
EDUCATION: High school diploma or General Education Degree (GED); or an equivalent combination of relevant education and experience.
EXPERIENCE: Six (6) months of customer service experience.
LICENSURE OR CERTIFICATION: None required.