Assists clients and patients to maximize customer satisfaction, by responding to requests for information, maintaining files, distributing laboratory documents, and ensuring quality control.
Telephones STAT. ASAP, routine and critical test results, and other confidential information to authorized individuals.
Handles incoming and outgoing telephone calls; exercises judgment as to urgency or other nature of calls and directs them to appropriate client or personnel.
Performs office functions such as filing, copying, faxing, and distribution of laboratory documents.
Processes, checks, and maintains various laboratory records and data.
Logs or enters laboratory results, ensuring appropriateness of values sent by the reference laboratory, as compared to QA/QC ranges.
Assists with training of assigned personnel.
Resolves problem specimens according to specific requirements.
Searches and/or retrieve mislabeled, quantity-not-sufficient, or unlabelled specimens.
Enters and retrieves data utilizing knowledge of various computer software packages.
Operates a personal computer, calculator, fax machine, copy machine or related office machinery in performing assigned duties.
EDUCATION: High school diploma or general education degree (GED), or an equivalent combination of relevant education and experience.
EXPERIENCE: Six (6) months of office management experience, preferably in a laboratory setting.
LICENSURE OR CERTIFICATION: None required