Business Systems Analyst
TMC Information Services is seeking an experienced Business Systems Analyst to join our Infrastructure Service Application team. This team is responsible for enterprise-wide applications that support the organization including Jira, our Service Desk application, as well as RightFax and other critical enterprise applications. The successful candidate will thrive working in a fast-paced environment, using critical and creative thinking to solve problems. We’re looking for someone with a strong blend of technical, application, and customer service skills, who enjoys working on a collaborative team. Ideally, the candidate will have experience with Atlassian products, including Jira Service Desk, RightFax and/or other enterprise types of applications. Programming skills in PowerShell, Python or similar a plus but not required.
This is a great opportunity to join a great organization. TMC has been a Most Wired Hospital every year since 2012 and HIMSS Stage 7 – a leader in technology in healthcare IT.
Provides functional-level support to business units in the use of an advanced ERP system and other assigned applications. Provides system analysis and design, system configuration, troubleshooting, training, and testing. Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Devises or modifies procedures to solve moderately complex problems. Analyzes business operations and provides consultation for optimum system utilization.
Aligns work to departmental goals.
Creates and communicates status reports in accordance with departmental standards.
Updates documentation consistently, following departmental policies and procedures.
Attends and participates in team, project and department meetings to increase awareness and information flow.
Meets with customers frequently and provides frequent written status updates to customers, team members, and department management.
Identifies solutions to complex business directives or implementation impediments.
Provides consultative services to customers and technologists as to the workflow processes and incorporation of technology solutions.
Solves production and maintenance problems, documents processes and creates action plans delineating steps and procedures. Analyzes tasks and problems and determines the most efficient and cost effective method of accomplishing defined requirements within a scheduled deadline. Implements and modifies test plans for information technology systems including unit and system testing.
Develops clear, concise training materials and conducts customer educational sessions.
Executes comprehensive testing plans to verify critical business outputs and system integrity.
Prepares SOWs that are complete and clearly understood, while appropriately setting customer expectations.
Documents and prioritizes issues with vendor; stays current with vendor trends, strategic plans and technology.
Schedules loading bundles and fixes with vendor, systems group and customers.
Examines techniques in use and determining appropriate changes to effect improvements, reduce costs and enhance internal operational business processes.
Demonstrates ongoing dedication to expanding technical and business expertise and applies new skills and knowledge to TMC situations.
Adheres to TMC organizational and department-specific safety, confidentiality, values, policies and standards.
Performs related duties as assigned.
EDUCATION: Bachelor's degree (B. S.) from four-year college or university, or an equivalent combination of relevant education and experience.
EXPERIENCE: One (1) year of business system analysis experience.
LICENSURE OR CERTIFICATION: None required.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of system analysis and operating systems preferably used in a hospital setting.
Skill in assessing needs and determining through documentation what the best approach might be.
Skill at problem definition and data collection by establishing facts, drawing valid conclusions.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to inquiries or complaints from employees, managers’ directors, senior leaders and the general public.
Ability to calculate figures and compute rate, ratio, and percent and to draw and interpret bar graphs; ability to apply basic algebraic concepts.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.