Job Description

Billing Follow Up Representative - TMCOne
Job CategoryClerical
ScheduleFull time
Shift1 - Day Shift


Ensures the efficient handling of all insurance billing, follow up and collection activities. Communicates with insurance companies, state agencies, AHCCCS and/or Medicare to resolve denials and to maximize reimbursement. Possesses strong knowledge of payer contracts and demonstrates complete understanding of payer billing requirements to ensure timely and accurate payment.  Completes reconciliation and billing of accounts making independent decisions based on payer, coding and billing guidelines. 



Exhibits excellence in customer service through appropriate attitude and interaction with all customers, insurance plans, patients, visitors and staff.  Maintains and fosters effective public relations with patients and public.

Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication. 

Assists management in maintaining or reducing account receivable (AR) days to meet industry standards and improve organizational cash flows.

Ensures patient accounts are billed in a timely, complete, and accurate manner in accordance with payer contracts or guidelines.

Enters and corrects demographic/insurance information in billing system.

Provides information regarding patient accounts in response to inquiries, safeguarding confidential information in verbal replies and correspondence.

Prepares and enters contractual write-offs and grievance letters to insurance carriers as required.

Serves as information resource to patients and hospital staff regarding insurance credit and collection policies.

Provides routine daily internal and external interface with unit staff, information systems, patients, and third party payers in order to resolve patient concerns, disputes, and billing audits in order to receive payment .

Assists with problem solving, inquiries, and customer interaction to ensure positive results.

Analyzes patient accounts, reviews explanation of benefit and payor remits, determines non-collectable accounts and recommends charity write-offs when applicable; analyzes and processes contractual write offs. 

Trains and assists in the implementation of new software programs/systems, system upgrades and related technologies.

Adheres to TMCH organizational and department-specific safety and confidentiality policies and standards.

Performs related duties as assigned.



EDUCATION:  High School diploma or General Education Degree (GED); or an equivalent combination of relevant education and experience.

EXPERIENCE: Three (3) years of related experience such as medical billing, collections or customer service, preferably in an acute care setting.



Application Instructions

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