Job Description

Behavioral Health Navigator TC-3
Job CategoryAllied Health
ScheduleFull time
Shift1 - Day Shift


This position will be a working with the department’s Tucson Collaboration Community Care program (TC3), a collaboration between TMC and Tucson Fire Department. The intent of the program is to provide call mitigation of unnecessary 911 calls and redirect these callers to the appropriate social service agency within the community. Reducing unnecessary 911 calls is part of the department’s resource and service efficiency plan. This position will process referrals from field crews and manage a caseload of clients that may include behavioral health and substance abuse disorders with various and dynamic needs.


Process referrals by inputting client referrals as received from field crews each day.

Process client intakes by meeting with clients on the phone or in their home to gather basic information including but not limited to perceived needs, home income, health insurance information, primary care information and caseworker information. Includes home safety check and attempt to meet with any other important parties.

Resource outreach by creating and maintaining relationships with various agencies within the community that can provide TC-3 clients with alternatives to the 911 system to more appropriately manage each individual's particular circumstances.

Provide case management through identifying and coordinating with community resources in the area that will likely meet your client's needs. These should be alternatives to the 911 system and may include ongoing case management, durable medical equipment or medical and behavioral avocation.

Completes detailed and accurate documentation.

Maintain current knowledge of procedures, equipment, and supplies necessary for ensuring safe patient care. 

Receives guidance and direction from TC-3 Program managers and Fire Department Chain-of-Command in a professional and receptive manner.

Maintains a clean, safe environment.

Attends in-services and staff meetings then incorporates the information to improve patient care.

Implements hospital approved Non Violent Crisis Intervention as needed.  

Interacts with patients in a professional manner.  

Facilitates communication and cooperation among various hospital and community partners involved in care of patients.

Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication. 

Adheres to TMC organizational and department-specific safety, confidentiality, values policies and standards.

Performs related duties assigned.



Must be at least 21 years of age, per The Office of Behavioral Health Regulations section R9-20-204 - Staff Member and Employee Qualifications and Records.

EDUCATION:  High School diploma or an equivalent combination of relevant education and experience.

EXPERIENCE: One (1) year as a behavioral health technician in an acute care psychiatric setting or Two (2) year as an Arizona Licensed Emergency Medical Technician

LICENSURE OR CERTIFICATION:  Basic Life Support (BLS) certification requiredCrisis Prevention Instruction (CPI) required within three months of hire.


  • Knowledge of basic life support, first aid, and a hospital approve non Violent Crisis Intervention Training Program.
  • Knowledge of behavioral health best practices, regulations and procedures to ensure safety of patients and staff.
  • Skill in providing basic support and leisure activities for patients.
  • Ability to read and interpret documents such as safety rules, treatment plans operating and maintenance instructions, and procedure manuals.
  • Ability to complete routine reports and correspondence.
  • Ability to actively listen and communicate clearly and concisely; encouraging open communications to achieve mutual understanding.
  • Ability to speak effectively with patients, co-workers, and other personnel.
  • Ability to make wise and fair judgments based on solid facts; is open minded and understanding of values of superiors, subordinates, peers and others.

Application Instructions

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