Responsible for the set up, repair, troubleshooting and maintenance of all audio visual and computer aided multi-media peripheral equipment. Works with Tucson Medical Center managers and vendors to design and implement complex audio, visual and teleconferencing solutions. Oversees AV and Video Telecommunication (VT) activities and ensures organizational needs are met. Maintains inventory and manages a calendar of events, provides technical assistance prior to and during events to ensure customer needs are met. Works with end users to train on equipment use; trains other technical staff for backup and support of AV equipment during after hour events.
Inspects equipment used in performance of duties for proper functioning; makes minor repairs or adjustments.
Maintains required records, reports, and statistics of inventory, its use, and repair history.
Assists end-users in resolving AV and computer problems by responding to questions, troubleshooting hardware and software problems and performing maintenance or set up as needed.
Troubleshoots complex problems involving multiple locations, complex systems, vendors and interconnectivity. Repairs equipment or coordinates with internal network, desktop, systems or external vendors to ensure all equipment is maintained in good working order.
Works with vendors on the design, installation, modification and operations of complex audio, visual and multi-media systems to support hospital needs.
Monitors calendar of events and ensures requests for audio visual equipment are available, set up, and in good working order prior to the event.
Moves/removes and relocates equipment and associated computer or electronic hardware as directed.
Maintains vendor relationships, works with vendors to design, develop and implement AV solutions and oversees vendor work. Reviews vendor invoices for accuracy and deliverables.
Makes recommendations as appropriate concerning painting, repairs, furniture, relocation of equipment, and allocation of space to improve sanitation, appearance, and efficiency of activities.
EDUCATION: High school diploma, or General Education Degree (GED); preferably some technical related training, or an equivalent combination of relevant education and experience.
EXPERIENCE: Minimum of four (4) years of related audio visual installation, troubleshooting, maintenance, coordination and set up experience.
LICENSURE OR CERTIFICATION: None required. A+ or Windows XP certification or AV industry certification preferred.