Audio -Visual & Telecommunications Technician
The AV and Telecomm Tech is responsible for the setup, repair, troubleshooting, and maintenance of all related audio-visual (AV), computer-aided multi-media peripheral equipment, and voice hardware. This role works with Tucson Medical Center managers and vendors to design and implement complex audio, visual, and teleconferencing solutions; supports enterprise Plain Old Telephone Service (POTS) and Voice over IP (VOIP) physical setup. Oversees AV and Video Telecommunication (VT) activities and meets organizational needs. Phone support will include telephones, cabling, voicemail systems, and conference systems, and for the planning, installation, maintenance, and repair of phone systems and their infrastructure. Maintains inventory manages events calendar, and provides technical assistance before and during events to ensure customer needs are met. Works with end users to train on equipment use; trains other technical staff for backup and support of AV equipment during after-hour events.
Inspects equipment used in performing duties for proper functioning; makes minor repairs or adjustments.
Assists end-users in resolving AV and computer problems by responding to questions, troubleshooting hardware and software problems, and performing maintenance or setup as needed.
Applies telecom expertise, skills, and knowledge effectively in solving desktop phone and associated equipment issues.
Installs telecom cabling and components when required for new installs, upgrades, or to repair faults
Ensures proper configuration and performance of installed phones and accessories
Maintains an accurate database of all telecom infrastructure start, patch, and endpoints while keeping required records, reports, and statistics of inventory, its use, and repair history.
Troubleshoots complex problems involving multiple locations, complex systems, vendors, and interconnectivity. Repairs equipment or coordinates with the internal network, desktop, systems, or external vendors to ensure all equipment is maintained in good working order.
Works with vendors on designing, installing, modifying, and operating complex audio, visual and multi-media systems to support hospital needs.
Monitors calendar of events and ensures requests for audio-visual equipment are available, set up, and in good working order before the event.
Moves/removes and relocates equipment and associated computer or electronic hardware as directed.
Maintains vendor relationships, works with vendors to design, develop and implement AV solutions, and oversees vendor work. Reviews vendor invoices for accuracy and deliverables.
Makes recommendations as appropriate concerning painting, repairs, furniture, relocation of equipment, and allocation of space to improve sanitation, appearance, and efficiency of activities.
Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication.
Adheres to TMC organizational and department-specific safety, confidentiality, values, policies, and standards.
Performs related duties as assigned.
EDUCATION: High school diploma or General Education Degree (GED), preferably some related technical training or an equivalent combination of relevant education and experience.
EXPERIENCE: Minimum of four (4) years of related audio-visual installation, troubleshooting, maintenance, coordination, and setup experience.
LICENSURE OR CERTIFICATION : None required. A+ or Windows XP certification or AV industry certification preferred.