Job: Patient Access Service Representative I - Enterprise Scheduling

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Job Description

Patient Access Service Representative I - Enterprise Scheduling

Location:Tucson, Arizona
Job Category:Clerical
Department:788 Enterprise Scheduling
Shift:1 - Day Shift
Schedule:Full time
Job Code:300124

TMC HealthCare

TMC HealthCare is Southern Arizona's regional nonprofit hospital system with Tucson Medical Center at its core. Each day staff comes to work to use their skills and expertise to improve the health of the entire community, from birth to the end of life.


Benefits: YES!

Location Options: YES!

Career Progression: YES!

TMC One has 7 convenient locations located in Midtown, East, and Southeast Tucson! Join Us!

TMC One Pt Access Service Reps– Assists medical care givers with patient management, tracking and monitoring requirements. Answers phones, pre-screens using appropriate triage skills, within allowable parameters calls in prescription re-fills, calls patients with test results and schedules patients for next appointments.

  • Adheres to TMCH organizational and department-specific safety and confidentiality policies and standards.
  • Reconciles daily cash drawer.
  • Performs related duties as assigned.


EDUCATION: High School diploma or General Education Degree (GED), or an equivalent combination of relevant education and experience.

EXPERIENCE: Preferred minimum of one (1) year of related experience and knowledge of third party payers and AHCCCS guidelines. Applicants must have basic computer familiarity and experience.

LICENSURE OR CERTIFICATION: Heartsaver CPR (HSCPR or HSFACPR) certification required within ninety (90) days of employment. Completion of Crisis Prevention Intervention Certification training within ninety (90) days of employment.


  • Knowledge of office management practices, including billing and scheduling within healthcare.
  • Knowledge of basic computer familiarity and experience and the a bility to operate basic office equipment.
  • Skill in evaluating patient’s needs or following up with a care-giver and then providing follow up support to patients.
  • Ability to read or listen and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to read and interpret documents such as safety rules, procedure manuals, and governmental regulations.
  • Ability to effectively present information and respond to inquiries or complaints from patients and/or their representatives and the general public.
  • Ability to provide excellent customer service via phone and walk-ins.
  • Ability to interpret and explain insurance benefits and patient financial responsibility.
  • Ability to apply common sense understanding to carry out simple/detailed written or oral instructions.

Because it is important for healthcare providers to promote a healthy environment and lifestyle, Tucson Medical Center has implemented a tobacco-free hiring policy. Effective October 1, 2010, TMC will no longer hire applicants who are users of tobacco products. By submitting an application with Tucson Medical Center you agree to commit to being tobacco-free.

Reasonable accommodations necessary to apply for employment of individuals with disabilities are available upon request. Any individual seeking accommodations should contact the Director of Human Resources at 520-324-2775.

It is the policy of this facility to provide equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, age, disability, status as a Vietnam-era or special disabled veteran or any other characteristic protected by state, federal or local law. This facility prohibits any such unlawful discrimination.


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